Custom Artwork and Made-to-Order Terms
Effective date: 4 September 2026
These terms apply to products or services involving customer-supplied artwork, personalisation, proofs, design work, special sourcing, printing, embroidery, cutting, assembly or production to a customer's requirements.
They form part of the BL TAC Terms of Service.
1. Quotes and scope
A quote is based on the information, quantity, dimensions, materials, artwork, finishing, delivery requirements and timing known when it is issued.
Unless a quote says otherwise, it does not include work or changes outside the stated scope.
We may revise a quote before acceptance if the supplied information changes, a hidden file issue is discovered, an obvious pricing error occurred or a requested outcome requires different work or materials.
After we accept an order, we will not make a material price or scope change without your agreement unless the change is required by law or results from a later request you make.
2. Deposits and payment
We may require full payment or a stated deposit before design, setup, sourcing or production begins.
Payment does not require us to reproduce content that is unlawful, unsafe, technically unsuitable, misleading, abusive or reasonably suspected of infringing another person's rights. If we decline content for one of these reasons, refund treatment will reflect lawful work already completed and costs already committed.
3. Design, setup and rush charges
Design, artwork preparation, digitising, colour separation, setup, sampling and rush-production charges pay for the stated work or reserved capacity.
Once the relevant work is properly completed or capacity is reasonably committed, that part of the price may be non-refundable if you cancel for a reason not caused by us.
If we fail to provide the paid service with due care and skill, your rights under the Australian Consumer Law apply.
4. Customer-supplied content
You remain the owner of artwork, logos, photographs, text and other content you supply, subject to any rights belonging to another person.
You grant BL TAC a non-exclusive, worldwide, royalty-free licence for the period reasonably required to:
- assess, prepare, modify and reproduce the content for your order
- create proofs, samples and production files
- provide support, quality checks, reorders and lawful records
- share the content with service providers who need it to complete those purposes
This licence does not give us permission to sell your content as a standalone asset or use it in public promotion without separate consent.
5. Your authority and warranties
You confirm that:
- you own the supplied content or have all permissions needed for the requested use
- the requested use does not infringe copyright, trade mark, design, privacy, publicity, confidentiality or other rights
- names, ranks, insignia, unit identifiers, official marks and brand assets are used with any approval required from the relevant owner or authority
- the content and requested product are lawful
- information and measurements you supply are complete and accurate
We may ask for evidence of permission and may pause or decline work until reasonably satisfied.
6. Rights claims
If a third party makes a credible rights claim, we may pause production, withhold dispatch, remove content from sale or ask you for evidence of authority.
To the extent permitted by law, you are responsible for direct and reasonably foreseeable loss we incur because your warranty in section 5 was materially false, provided that:
- we notify you of the claim within a reasonable time
- we take reasonable steps to reduce avoidable loss
- we do not admit liability or settle at your cost without giving you a reasonable opportunity to provide information
- your responsibility does not extend to loss caused by our unauthorised alteration or use of the content
This section does not create unlimited liability and does not exclude rights that cannot lawfully be excluded.
7. File preparation
You are responsible for supplying files in the requested format, resolution, dimensions and colour setup unless design or file-preparation work is included in the order.
We may make minor technical adjustments reasonably needed for production, such as resizing, converting, trapping, simplifying, separating colours or adding safe margins. We will seek approval if an adjustment materially changes the visible design.
Low-resolution, incomplete, flattened or unsuitable files may limit the achievable result. We may recommend paid artwork preparation, request a replacement file or decline the job.
8. Proofs
A proof is a production guide. It may show layout, scale, spelling, selected colours, placement and other visible details.
You must carefully check every proof, including:
- spelling, names, dates, numbers and contact details
- orientation, position, scale and cropping
- artwork version and requested personalisation
- product, size, colour, quantity and print locations
- any disclosed production limitations or substitutions
Approval means you authorise production using that proof and accept responsibility for visible details that were accurately shown and reasonably capable of being checked.
Approval does not remove your rights if the finished product materially departs from the approved proof or agreed specification, has a hidden production fault, is unsafe or otherwise fails a consumer guarantee.
9. Approval records
Approval may be given through the website, email, a quote system or another written channel we accept.
We may rely on an approval given through the contact details or account associated with the order unless you told us before approval that the person lacked authority.
Verbal approval is not effective unless we confirm it in writing.
10. Changes after approval
Tell us immediately if you need a change after approval. A change is not accepted until we confirm it.
If work has begun, we may charge the reasonable additional cost of stopping, revising, resetting or reproducing the order. A change may also alter the estimated completion date.
We are not required to restart completed work for a change that was not caused by us.
11. Colour and display limitations
Screens, printers, inks, threads, fabrics, coatings and lighting reproduce colour differently. A digital proof is not a guarantee of an exact colour match unless a specific colour-matching method and tolerance are agreed in writing.
Where colour is critical, ask about a physical sample or agreed reference before approval. Additional charges and time may apply.
Small differences between batches may occur because of material and production variation. A difference is not a defect merely because it falls within a disclosed or normal reasonable tolerance and does not materially affect the product's use or overall appearance.
12. Placement, scale and manufacturing tolerances
Printing, embroidery, cutting, stitching and assembly involve normal tolerances in placement, scale, alignment, edge finish, texture and dimensions.
We will use due care and skill and follow the approved proof and agreed specification. A minor variation is not a failure where it is within an agreed, disclosed or objectively reasonable production tolerance and does not materially reduce quality or function.
13. Materials and equivalent substitutions
Material shades, components, blanks and packaging can change between production runs.
We may use an equivalent substitute only where it does not materially reduce the product's quality, function, appearance or value.
If a proposed substitution is material, we will seek your agreement. If you do not accept it and the original specification cannot be supplied within a reasonable time, we may cancel and refund the affected part of the order.
14. Samples and prototypes
A sample or prototype is an evaluation item unless we agree that it is the final production standard.
Testing a sample may reveal changes required for bulk production. We will obtain approval for a material change to the accepted scope, price or visible result.
Approval of a sample confirms the visible and measurable features reasonably capable of being assessed from that sample.
15. Production and service partners
We may use specialist production, personalisation, storage, fulfilment and delivery partners to complete an order.
We remain responsible for our obligations to you under applicable law. The use of a partner does not reduce your consumer rights.
Our partner identities, internal workflows, production routes, wholesale prices and commercial arrangements are confidential business information unless disclosure is required by law or reasonably needed to resolve a specific order issue.
16. Timing
Production timing begins only when we have:
- cleared payment required to start work
- complete and usable artwork and specifications
- approval of any required proof
- all other information reasonably needed for production
An estimate may change if approval or information is delayed, the scope changes or an event outside reasonable control affects production.
A requested event date is not a guaranteed completion date unless we expressly accept it as guaranteed in writing.
17. Rush work
Rush work is available only if we expressly confirm it.
A rush charge reserves priority or capacity but does not guarantee a date unless the written confirmation says the date is guaranteed.
If we accept a guaranteed date and fail to meet it for a reason within our control, the remedy will reflect the affected rush service and any rights available under the Australian Consumer Law.
18. Quantity
We will supply the ordered quantity unless the quote clearly discloses and you accept a reasonable production variance.
We will not charge for an excess quantity that you did not order or agree to buy.
If a shortage occurs, we will complete the balance within a reasonable time, replace the affected amount or provide another remedy required by law.
19. Physical products supplied by customers
We do not accept customer-supplied garments, products, materials or other physical items for printing, embroidery, alteration or production work.
Custom work is performed only on products and materials sourced, approved or supplied through BL TAC's production process.
You may still supply artwork, logos, text, measurements and personalisation instructions in accordance with these terms.
20. Reorders
A reorder is a new order. Materials, product models, dimensions, colours and production methods may have changed since the earlier order.
We will use existing records where practicable, but you must check the new order details and any proof we issue. An earlier result is not an exact-match guarantee unless we agree to a defined standard and tolerance.
21. Working files and production records
Unless a written quote expressly transfers them, BL TAC retains ownership of its templates, production methods, setup files, digitising, working files, unused concepts and other materials created by or for BL TAC.
Payment for a finished product does not include editable source files or production-ready working files unless the quote expressly includes them.
We may retain production records for support, quality, reorder, safety, accounting and legal purposes. We are not required to store every working file indefinitely.
22. Publicity and confidentiality
We will not publicly use customer-supplied artwork, personalisation or a custom finished product for advertising or a portfolio without separate consent, except where the same design is already lawfully sold by BL TAC as a standard public product.
We may disclose information to service providers as described in the Privacy Policy and as reasonably required to complete the order.
If a project requires additional confidentiality, ask for a written confidentiality agreement before providing sensitive material.
23. Cancellation
Because custom work may create immediate design, setup, sourcing and production costs, cancellation may not be possible after work begins.
If we agree to a customer-requested cancellation, we may retain reasonable amounts for properly completed work and direct non-recoverable commitments, to the extent permitted by law.
If we cancel because we cannot complete an accepted order, we will refund the affected amount unless you choose and accept a lawful alternative.
24. Problems with completed work
Inspect the order promptly after delivery and contact us with clear evidence of any issue.
We may assess whether the result matches the approved proof, agreed specification and reasonable production tolerances.
Nothing in these terms limits a remedy that cannot lawfully be excluded. The Refund and Returns Policy explains the assessment and remedy process.
25. Contact
Email admin@bltacgroup.com or use the Contact Us page.
Include the quote or order number, relevant artwork filename and a clear description of the request.