FAQ's

Please contact us as soon as you have found a fault with the product.

Do not continue to use the product as this might void the warranty, we understand if you have no choice to continue to use the item out field.

By law we do require proof of purchase to assess items under warranty.

Items will only be assessed if they are clean and hygienic for our staff to handle them under the OHS act. If an item is not clean on arrival we may refuse to fix it or you may be charged a cleaning fee of $45.00.

We will endeavour to fix or replace as soon as possible if it’s covered under warranty.

Warranties generally cover manufacturing defaults and workmanship and do don’t cover misuse or inappropriate use, wear and tear.

Warranties lengths do vary for different products; please contact us to find these out.

Please use the website login recovery tool located on in the customer login page. If you’re still having problems, please contact us. You will be required to verify your identity prior to any changes being made to your account.

We offer custom design and merchandising services for a range of products including shirts, shorts, caps, patches and drink coolers just to name a few. We are always expanding our custom product lists. For most of our custom products, no minimums apply.

Please contact us for more information.

The only way to place an order for a normal product is via our website. We do not take orders over e-mail or phone for these items.

Custom bulk orders can be organised via e-mail and can be paid through the website or direct deposit.

You can put your discount code in the designated field during checkout. Make sure the discount you provided is valid and relevant to the item you are purchasing.

You will need to pay customs and/or duty charges if your order is over $1000 and comes from outside of Australia. This is not likely for the majority of our orders. 

For more information, please visit the Department of Home Affairs website.

Although we are Australian-based and focused, we ship to almost every country in the world.

For items stocked in our Australian warehouse, they will be sent out using AusPost standard shipping and the cost will depend on the weight of the order and your location from Brisbane. These items will arrive in 2 - 5 working days.

Items from our international warehouses, suppliers, partners or manufacturers will be shipped free with ePacket shipping (the fastest worldwide small packet shipping) and will arrive in 5 - 15 working days. Once ePacket arrives in Australia it is handed over to AusPost and can be tracked on the AusPost website.

If you buy an item from our Australian warehouse and another from an international location in the same order you will only be charged shipping for the Australian-located item. 

We ship from multiple locations but you will only be charged one single standard shipping rate but may receive multiple packages.

Shipping will be calculated at checkout when you enter your address and country.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: All orders of items in stock are sent to the supplier/warehouse/manufacturer for dispatch within 24 hours after the order is placed. The supplier/warehouse/manufacturer and the postal service process the orders, which can take an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our supplier/warehouse/manufacturer to the destination.

- For items in stock in our Australian warehouse they will be sent out using AusPost standard shipping. These items will arrive at an Australian address in 2 - 5 working days after dispatch.

- Items from our international supplier/warehouse/manufacturer will be shipped free with ePacket shipping (fastest worldwide small packet shipping) and will arrive in Australia in 5 - 15 working days. Once ePacket arrives in Australia it is handed over to AusPost and can be tracked on the AusPost website.

If you buy an item from our Australian warehouse and another from an international location in the same order you will only be charged shipping for the Australian-located item. 

We ship from multiple locations around the world for free and you will only ever be charged one single standard shipping rate for items shipped in Australia. You may receive multiple packages from a single order.

Yes, all orders (including international orders) can be tracked via the website tracking page using your order number or email.

https://beardedliontactical.com/apps/track

International orders are sent via ePacket shipping (fastest worldwide small packet shipping) and update tracking less often during transport. Delivery times are approximately 5-15 business days from the date the order is dispatched.

Depending on circumstances such as public holidays and processing times (order verification, tailoring, quality check and packaging etc.). All orders are sent to the supplier/warehouse/manufacturer for dispatch within 24 hours after the order is placed. The supplier/warehouse/manufacturer and the postal service process the orders, which can take an additional 2–4 days.

Custom products can take between 1 - 3 weeks to be made before shipping.

We will always ship orders as soon as we can.

Yes, we have suppliers, warehouses, partners and manufacturers in Australia, New Zealand, USA, UK, Canada, China and Hong Kong. This allows us to reach most parts of the world and to connect Australia to the rest of the world by importing equipment we might not have access to in Australia and also exporting our Australian-made equipment.

Please ensure your shipping address is entered as Google Maps displays it. This is very important as we do not hand deliver packages and do not control the postal service.

Once we post a package it's all up to the postal service to get it to you; all they have is the address you entered.

If you entered the wrong address and completed your order please contact us ASAP so we can try to get it changed before it's shipped or redirected before it's delivered.

If your tracking is showing delivered we highly advise asking around your neighbourhood and at the local sorting office/post office to see whether the parcel has been left either with one of your neighbours or taken back to the sorting office. On many occasions, a next-door neighbour has picked up the package from the front door for safekeeping until you get home. 

If you check all the above-mentioned places and the parcel is still nowhere to be found, you can contact Australia Post to see if they have any further information. Unfortunately, as the sender, we cannot access as many details as you, the receiver, so we advise you to contact Australia Post first. If no information can be found, please contact us with your order number and any details that may help us investigate.

In order to refund, return or exchange your purchase, you need to do so within 30 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, unworn, undamaged etc. and able to be resold. 

We do not accept returns on perishable items, intimates, gift cards, custom items or digital products.

After we receive your item, we will inspect the item(s) and process your refund if the item is in a good condition. 

Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method. 

To start the process, please send us an email with the following information:

• Your name
• Order number
• The issue (faulty product, wrong size etc.)
• What you'd like (exchange or refund)

The reason we can offer the best prices is that a lot of our products are direct from the manufacturer (DFM). By doing this we avoid all the costs between manufacturer and customer like import tax costs, warehousing costs, storage costs, shipping costs etc that businesses would normally add to the cost that you pay for the product.

We have partners, warehouses, manufacturers, print/embroidery shops etc in Australia, New Zealand, USA, UK, China and Hong Kong. This way we can get a massive range of products to all our customers around the world.

You can shop safely on our website as we use SSL certificate to establish a secure encrypted connection and only the safest payment gateways to process orders.

Yes, you will. It will contain the address that you selected for your order to be shipped to and other useful information.

You should always receive a confirmation e-mail after the order is successfully placed. If you have not received one, check your spam folder and/or contact us.

If you are experiencing problems with our website, please, try all of the below solutions first before contacting us:

Clear your browser’s cache. Use your browser in incognito mode. Use a different browser. Use a different device. Restart your device.

Due to the speed at which the orders are processed and dispatched, it is unlikely we will be able to amend the address or change the colour/size/delivery method before the order is dispatched.

Nevertheless, you can try contacting us and we will do our best to assist you. Still, it is very important to make sure that everything is correct before you complete the order.

At this time, we are an online retailer only. Other than our main office/warehouse/workshop in Brisbane, which is not open to the public, we do not have a physical store that you can come and visit.

Yes, all products that require a size should have a size guide which will help you with choosing the best fitting size.

If an item is available on our website there is stock available. Our website has an integrated warehousing system that will set a product to "out of stock" as soon as the last stock has been purchased. 

If the product you are interested in is currently out of stock, you can set up a stock reminder and you will be notified when the product returns to stock.

Yes. For larger orders, please, contact us via e-mail.

Please use our create an account page to create an account.

Create Account – BL TAC (beardedliontactical.com)

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