FAQ's

Use the tracking page with your order number or the email address used at checkout. Tracking emails can sometimes land in junk or spam, so check there as well if you have not seen an update.

Third-party tracking apps can occasionally show an incorrect or early status. The best place to check is the BL TAC tracking page or the carrier tracking link provided for your parcel. If the carrier tracking does not match what you are seeing, contact us through order support and include your order number.

Some parcels show only a label-created or information-received scan before the carrier performs the next physical scan. If tracking has not moved for several business days, send an order support enquiry with your order number so we can check the carrier or fulfilment partner.

Yes, this can happen. Some orders are fulfilled from more than one location or include made-to-order products, so items from the same checkout can arrive in separate parcels. Check each tracking number first, then contact order support if a parcel appears missing or has stopped updating.

First check around the delivery address, with household members, neighbours, reception, a mail room, or the local post office. If it still cannot be found, contact order support with your order number and any carrier notes so we can help investigate the delivery issue.

BL TAC is Australian based and ships to many locations in Australia and overseas. Available shipping options are shown at checkout based on the products in your cart and your delivery address.

Delivery time depends on the product, stock location, production requirements, and carrier scans. Product pages may include fulfilment notes for made-to-order or partner-fulfilled items. Once your order is dispatched, use the tracking page for the latest parcel status.

Some products are stocked, printed, or fulfilled from different locations. Sending items separately can get available items moving sooner, but it also means each parcel may have its own tracking and delivery date.

Contact us as soon as possible through order support. We will try to update the address before fulfilment, but changes are not always possible once an order has moved to production, supplier handoff, or carrier dispatch.

Yes, but please enter the address clearly and include useful delivery instructions where possible, such as pass office, main gate, reception, or mail room details. Controlled-entry sites can cause carrier delays if the driver cannot access the delivery point.

Customs, duties, import charges, and local restrictions depend on the destination country and the product. If a carrier or customs authority requests action from you, follow their instructions and contact us if you need order details.

Made-to-order products are produced after checkout rather than picked from finished stock. This can include printed apparel, patches, flags, or other custom-style products. Production time is separate from shipping time.

A pre-order means the product is not ready to ship immediately. The product page should explain the current expected timing or release information where it is available. If your order includes pre-order and in-stock items, they may not all arrive together.

Check the product page before ordering. If a product has important timing, sizing, made-to-order, or partner fulfilment notes, that is usually where they will be shown.

Return and exchange options depend on the product type, condition, timing, and whether the item was custom made. Start with the refund policy, then contact order support with your order number if you need help with a return or exchange.

Contact order support with your order number and the replacement size you need. If the item is eligible for exchange, we will provide the current return instructions. Please do not send items back without first contacting us.

Use the order support form and include your order number, a clear description of the issue, and photos where relevant. Photos help us confirm damage, incorrect items, packaging issues, or missing-item claims faster.

Contact us as quickly as possible. We can only cancel if the order has not already moved too far through fulfilment, production, or dispatch. If you plan to reorder with a different payment method or address, tell us before placing duplicate orders.

Once a refund is approved and processed, the time it takes to appear depends on the original payment provider or bank. Refunds normally return to the original payment method.

Products that need sizing should include a size guide or product-specific sizing information. Check the size guide before ordering, especially for made-to-order or custom items where exchanges may be limited.

If a product can be purchased, it is generally available through the current fulfilment path. Some products are stocked, while others are made to order or partner fulfilled. Check the product page for the most relevant notes.

If a stock notification option appears on the product page, use it to receive an update when the item is available again. If there is no notification option, send a general enquiry and we can check whether the product is expected to return.

Sometimes. Send a general enquiry with the design name, product, photo, screenshot, or previous order details. If the artwork or supplier option is still available, we can check whether it can be produced again.

Not always. Some specialist products depend on current supplier availability, fabric options, minimum quantities, or production capability. If the product is not listed, send a general enquiry with what you need and how you plan to use it.

Yes. BL TAC can help with custom apparel, flags, banners, patches, caps, and other group or brand gear where the product and artwork are workable. Use the bulk and custom form so the request reaches the right workflow.

It depends on the product. Some custom products can be done in small runs, while specialist sourcing, unusual materials, or non-standard products may require higher quantities. Send the details and we will confirm what is practical.

Include the group, team, gym, club, business, or organisation name; product type; quantity; size mix; colours; print or patch locations; artwork status; deadline; and delivery postcode. For flags, include size, quantity, and whether they need to be single or double sided.

Usually, yes. If you want to reorder or modify a previous design, include the old order number, product type, approximate date, group name, or any image you have so we can search for the correct artwork.

Printed patches are usually best for detailed, full-colour, or near-photographic artwork. Embroidery suits simpler flat-colour designs, while laser-cut patches need simple stencil-style artwork. We will confirm the best production method before quoting or production.

Yes. For group, business, government, or Defence-related purchases, include whether you need a formal quote, tax invoice, purchase order reference, or secure payment link. Larger orders may need a more formal quote before payment.

Basic design setup, simple mock-ups, and simple vector tracing may be included for standard custom work. Complex or time-consuming design work may need a separate design fee, but we will confirm that before proceeding.

Enter the discount code during checkout. If the code does not apply, check the spelling, expiry, eligible products, and any conditions attached to the offer.

Yes. After checkout, you should receive an order confirmation at the email address used for the order. If you cannot find it, check junk or spam. If the email address was entered incorrectly, contact order support with your name and order details.

Yes. Checkout is handled through Shopify and supported payment providers using secure encrypted payment processing. Do not email card details to BL TAC.

Some express payment methods can use a saved address from the payment account. Always check the final delivery address before submitting checkout. If the address is wrong after ordering, contact order support immediately.

Use the login or account recovery option first. If you still cannot access your account, send a general enquiry from the email address connected to the account so we can help verify it safely.

Try refreshing the page, clearing your browser cache, using a private browsing window, switching browser, or trying another device. If the issue continues, send a general enquiry with the page link, device, browser, and what happened.