Before live scans appear
Some shipments move straight to carrier scans, while others stay in preparation for a few days before the first live update appears.
Loading tracking updates
Track your order
View shipment progress, item allocation, and delivery milestones in one place.
What to expect
Use your order number and checkout email, or enter a tracking number, to view shipment progress in one place.
If items ship separately
Separate parcels are listed individually, with the items shown under the parcel they are travelling with.
When updates go quiet
International handovers can go quiet for a few days. We keep the latest customer-safe status here without sending unnecessary emails.
Tracking help
Common tracking questions
These answers cover common tracking and delivery questions from BL TAC support emails.
Why has my tracking not updated?
Carrier scans do not always appear every day. Some parcels are booked, prepared, or handed between carrier networks before the next live milestone is posted. This page shows the latest tracking information available to BL TAC.
Why does the Shop app show a different status?
The Shop app can sometimes show a different status from the carrier route. Use this BL TAC tracking page as the main reference because it keeps the available carrier milestones linked to the same shipment.
What if tracking says delivered but I have not received it?
Please check the delivery address, mailbox, safe place, mailroom, reception, or collection point first. If the parcel still cannot be found, contact BL TAC with your order number so we can review the tracking and follow it up if there is a delivery issue.
When should I contact BL TAC?
Contact us if tracking has not moved for several business days, shows a delivery problem, says delivered but the parcel cannot be found, or you have an address issue that needs checking. For normal scan delays, our support team will usually see the same tracking information shown on this page.
Still need help?
If the tracking page shows a delivery issue, or the parcel cannot be found after being marked delivered, contact us with your order number.
Contact BL TAC